Terms of Service

Effective Date: October 19, 2026

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

Introduction

Welcome to Veltrunio.

These Terms of Service ("Terms") explain the conditions governing access to and use of the Veltrunio website, online store, product information, shopping features, customer service resources, and related services.

Throughout these Terms, "Veltrunio," "we," "us," and "our" refer to Huizhou Weijie Cross-border E-commerce Co., Ltd.

Veltrunio offers practical packaging and transportation supplies, including corrugated shipping boxes, packing tapes, sealing tools, protective cushioning materials, wrapping supplies, and goods-handling accessories.

By accessing or using our website, creating an account where available, placing an order, or interacting with our services, you agree to these Terms to the extent permitted by applicable law.

Purchases are additionally governed by our Terms of Purchase and other applicable policies.

If you do not agree with these Terms, please discontinue use of the website and services.

Nothing in these Terms is intended to remove mandatory consumer rights or legal protections that cannot lawfully be waived.

SECTION 1 – ONLINE STORE TERMS

By using the Veltrunio website, you confirm that you have the legal capacity required to access our services and enter into applicable transactions under the laws that apply to you.

If you use the website or purchase products on behalf of a business or organization, you represent that you are authorized to act on its behalf.

You agree not to use the website or services for unlawful, fraudulent, deceptive, or unauthorized purposes.

You must not introduce, transmit, upload, or distribute:

  • Computer viruses;

  • Malware;

  • Worms;

  • Harmful scripts;

  • Unauthorized tracking tools;

  • Malicious code; or

  • Other technology designed to damage, interfere with, or gain unauthorized access to our systems or users.

You must not attempt to bypass website security measures, manipulate checkout operations, or interfere with the normal operation of our online store.

Material violations may result in reasonable restrictions on access or services where permitted by law.

SECTION 2 – GENERAL CONDITIONS

Veltrunio provides website access and online shopping services subject to these Terms and applicable law.

We may refuse service, restrict access, investigate transactions, or cancel orders where reasonably necessary and legally permitted.

Examples include:

  • Suspected payment fraud;

  • Unauthorized account activity;

  • Materially inaccurate information;

  • Unlawful transactions;

  • Website security threats;

  • Repeated misuse of website functions;

  • Attempts to manipulate product prices;

  • Unauthorized automated activity; or

  • Material violations of these Terms.

Information transmitted through the website may pass through technical networks and third-party service providers as reasonably necessary to operate the store.

Payment card information may be handled by authorized payment service providers using their applicable security measures.

Customers should not transmit complete payment card numbers, account passwords, or other unnecessary sensitive information through ordinary customer service emails.

You may not systematically reproduce, commercially exploit, or distribute substantial portions of our website content without authorization, except where permitted by law.

Section headings are included for convenience and do not independently alter the interpretation of these Terms.

SECTION 3 – ACCURACY OF WEBSITE AND PRODUCT INFORMATION

We make reasonable efforts to provide clear and accurate information about Veltrunio products and services.

Product information may include:

  • Product names;

  • Materials and construction;

  • Dimensions;

  • Colors and finishes;

  • Package quantities;

  • Product configurations;

  • Compatibility details;

  • Intended applications;

  • Usage information; and

  • Product photographs.

Our packaging products may vary in physical characteristics.

For example, corrugated shipping cartons may differ in size and construction, while tapes and protective wrapping materials may differ in width, thickness, length, and composition.

Minor visual differences may result from photography, screen settings, lighting, measurement methods, or ordinary manufacturing tolerances.

Natural kraft paper and corrugated cardboard may also exhibit ordinary variations in shade or surface texture.

However, material differences from advertised specifications, incorrect quantities, defects, or non-conforming products remain subject to applicable consumer remedies.

We may correct inaccuracies or update product information where reasonably necessary and permitted by law.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Veltrunio may make changes to its website, product offerings, pricing, promotions, or available services.

These changes may include:

  • Adding new packaging products;

  • Discontinuing products;

  • Updating product specifications;

  • Introducing new packaging configurations;

  • Modifying website navigation;

  • Updating product photographs;

  • Changing promotional offers;

  • Revising product availability; or

  • Improving customer service features.

Prices may change from time to time.

A subsequent price change will not ordinarily affect an already accepted purchase.

If a material pricing or technical error affects an order, we will communicate the issue and handle the transaction in accordance with our Terms of Purchase and applicable law.

We will not impose an increased charge without appropriate customer authorization.

Changes to website features or products do not remove rights arising from previously accepted orders.

SECTION 5 – PRODUCTS AND COLLECTIONS

Veltrunio focuses on packaging supplies for preparing, protecting, sealing, organizing, and handling goods.

Our products are grouped into four complementary collections.

BoxBuild Series — Shipping & Packaging Boxes

The BoxBuild Series offers corrugated cardboard boxes in different sizes and construction styles for everyday packaging and storage.

Products include:

  • BoxBuild Small Shipping Box Set

  • BoxBuild Medium Moving Box Set

  • BoxBuild Large Moving Box Set

  • BoxBuild Heavy-Duty Box Set

These products are intended for packaging tasks requiring different carton sizes and structural options.

SealSure Series — Packing Tapes & Sealing Tools

The SealSure Series provides carton sealing materials and practical tape application accessories.

Products include:

  • SealSure Clear Packing Tape Set

  • SealSure Kraft Paper Tape Set

  • SealSure Ergonomic Tape Dispenser

  • SealSure Reinforced Packing Tape Set

Product suitability depends on the material, adhesive characteristics, tape dimensions, and intended application.

CushionGuard Series — Protective Packing Materials

The CushionGuard Series focuses on materials used for wrapping, cushioning, separating, and filling packaging spaces.

Products include:

  • CushionGuard Bubble Cushioning Roll

  • CushionGuard Honeycomb Paper Wrap

  • CushionGuard Foam Protection Pouches

  • CushionGuard Kraft Packing Paper Sheets

Protective material performance depends on the item being packed, wrapping method, packaging configuration, and handling conditions.

MoveReady Series — Organization & Handling Essentials

The MoveReady Series provides accessories for labeling, bundling, carrying, and organizing goods.

Products include:

  • MoveReady Color-Coded Moving Labels

  • MoveReady Permanent Marker Set

  • MoveReady Reusable Moving Bag Set

  • MoveReady Stretch Wrap Set

Products are subject to availability and the specifications shown on their respective product pages.

Packaging Product Safety

Certain Veltrunio products may include cutting edges, rigid components, plastic films, adhesive materials, or load-bearing accessories.

For safe use:

  • Keep tape dispenser blades away from fingers and exposed skin;

  • Inspect cutting tools before use;

  • Do not use visibly damaged or defective packaging tools;

  • Keep plastic wrapping films away from children;

  • Never wrap stretch film around people or animals;

  • Keep packaging materials away from open flames;

  • Avoid exceeding verified carton or bag load capacities;

  • Use appropriate cushioning for delicate items;

  • Store paper products away from excessive moisture; and

  • Follow product-specific instructions where provided.

Packaging materials do not guarantee protection from every impact, puncture, crushing force, or transportation hazard.

Nothing in this section limits mandatory product safety obligations, warranties, or consumer remedies.

SECTION 6 – ORDERS AND ACCOUNT INFORMATION

When placing an order, you agree to provide accurate and complete information.

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Selected products;

  • Product quantities;

  • Payment information; and

  • Other information reasonably required for fulfillment.

Veltrunio may review or decline orders where reasonably necessary and legally permitted.

Reasons may include:

  • Product unavailability;

  • Payment authorization failure;

  • Suspected fraudulent activity;

  • Incorrect pricing;

  • Duplicate orders;

  • Incomplete delivery information;

  • Technical errors;

  • Unusually large quantities; or

  • Applicable legal restrictions.

If an order is cancelled after payment has been collected, the applicable refund will be issued through the original payment method.

Where customer accounts are available, account holders are responsible for taking reasonable steps to maintain the confidentiality of their credentials.

Please notify us if you suspect unauthorized account access.

SECTION 7 – PAYMENTS

All purchases and transactions made through the Veltrunio website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

The payment methods available for a purchase will be displayed during checkout.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method;

  • Your billing information is accurate;

  • You authorize the applicable transaction;

  • You understand the total amount presented before payment; and

  • You agree to pay the applicable purchase amount and disclosed charges.

Third-party payment service providers may process payment details, transaction authorizations, and related security information.

Depending on your payment method and financial institution, additional bank-controlled charges may apply, including currency conversion or foreign transaction fees.

Such independent charges are determined by the relevant financial institution.

Please review the final checkout total before completing payment.

SECTION 8 – SHIPPING AND DELIVERY

Veltrunio primarily serves the United States market.

Actual shipping availability depends on the destinations enabled through our checkout and fulfillment arrangements.

The supported shipping destinations, processing estimates, transit periods, shipping charges, and free shipping conditions are governed by our Shipping Policy and the information presented during checkout.

Order Processing

Orders are prepared after applicable payment and order verification.

Processing time may include inventory checks, packing preparation, shipment documentation, and carrier handoff.

Estimated Delivery

Estimated total delivery time consists of order processing time plus shipping transit time.

The applicable estimates depend on the destination and shipping arrangement.

Shipping Charges

Applicable shipping charges will be presented before checkout completion.

Free Shipping

Where available, free shipping offers are subject to their published eligibility requirements.

The actual amount, threshold, and geographical availability must correspond to the Shipping Policy and checkout settings.

Delivery Considerations

Shipment delays may result from:

  • Carrier operations;

  • Customs procedures;

  • Severe weather;

  • Public holidays;

  • Transportation disruptions;

  • Address errors; or

  • Other circumstances affecting delivery.

Customers should provide accurate shipping information.

Where shipping delays or fulfillment failures trigger statutory notice, cancellation, or refund rights, those requirements will be followed.

For full details, please consult our Shipping Policy.

SECTION 9 – RETURNS, REFUNDS AND PRODUCT ISSUES

Returns, refunds, and post-purchase product concerns are governed by our Return and Refund Policy and applicable law.

Voluntary Returns

Our proposed voluntary return program permits eligible return requests within 30 days after delivery, subject to the conditions in the Return and Refund Policy.

Packaging products generally need to remain substantially unused and in an acceptable condition for non-quality-related voluntary returns.

The eligibility requirements may differ for corrugated boxes, tape sets, paper sheets, cushioning rolls, dispensers, and reusable carrying accessories.

Damaged, Defective, Incorrect or Missing Products

Please contact customer service as soon as reasonably possible if an order arrives:

  • Damaged;

  • Defective;

  • Incorrect;

  • Incomplete; or

  • Materially different from its description.

We recommend reporting immediately apparent problems within 7 days after delivery to assist with prompt investigation.

This recommendation does not eliminate statutory rights that may continue after that period.

Return Shipping

For voluntary non-quality returns, customers generally bear return shipping costs, subject to applicable law.

For seller-responsibility problems, reasonable return shipping costs will be handled as described in the Return and Refund Policy and applicable law.

For non-quality voluntary returns, the original shipping charge, if paid, is generally non-refundable where legally permitted.

Return Address

The company address listed in these Terms is not automatically an authorized merchandise return destination.

Please contact customer service before sending any products back.

Return instructions and the applicable destination will be communicated when the request is reviewed.

Nothing in this section restricts mandatory consumer remedies.

SECTION 10 – OPTIONAL AND THIRD-PARTY SERVICES

The Veltrunio website may use third-party services to support online shopping and customer interactions.

These services may relate to:

  • Payment processing;

  • Website hosting;

  • Order fulfillment;

  • Shipment tracking;

  • Customer support;

  • Analytics;

  • Advertising;

  • Email communications;

  • Website functionality; or

  • Other e-commerce operations.

Some third-party services operate independently and may maintain their own terms, privacy notices, or service conditions.

Veltrunio does not necessarily control every aspect of independent third-party platforms.

However, this section does not eliminate responsibility that may apply to us under consumer, privacy, or other mandatory laws.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to external websites or resources.

These may include payment services, carrier tracking websites, social media platforms, and other independent online services.

Third-party websites may have their own:

  • Terms of use;

  • Privacy policies;

  • Security practices;

  • Content standards;

  • Service conditions; and

  • Operational procedures.

We do not guarantee the accuracy, security, or ongoing availability of independent external websites.

Customers should review the terms and privacy information applicable to those services.

Nothing in this section excludes any responsibility that cannot legally be excluded.

SECTION 12 – USER COMMENTS, REVIEWS AND SUBMISSIONS

Customers may provide feedback or submit content through available website features or customer service channels.

Such content may include:

  • Product reviews;

  • Packaging photographs;

  • Product-use experiences;

  • Suggestions;

  • Customer service feedback;

  • Product questions; or

  • Other voluntarily submitted material.

You confirm that you have the right to submit the content and that it does not unlawfully infringe another person's rights.

To the extent permitted by law, you grant Huizhou Weijie Cross-border E-commerce Co., Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute content voluntarily submitted for public display, as reasonably necessary to operate and improve the Veltrunio website and related services.

This license does not authorize the unrestricted publication of private customer service communications or personal information.

You must not submit content that:

  • Is unlawful or fraudulent;

  • Violates another person's intellectual property;

  • Infringes privacy rights;

  • Is threatening or abusive;

  • Contains malicious software;

  • Is materially deceptive;

  • Includes unauthorized commercial spam; or

  • Violates applicable law.

We may moderate or remove content that materially violates these Terms, subject to applicable law.

SECTION 13 – PERSONAL INFORMATION

Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy.

Personal information may be processed in connection with:

  • Website operation;

  • Customer accounts;

  • Order processing;

  • Payment authorization;

  • Shipping and fulfillment;

  • Customer service;

  • Fraud prevention;

  • Website analytics;

  • Marketing activities where applicable; and

  • Legal compliance.

Customers may have rights concerning their personal information depending on applicable privacy laws.

Information about relevant privacy requests and choices is provided in our Privacy Policy and Your Privacy Choices page.

Providing a telephone number for checkout, delivery, or customer service does not by itself constitute consent to receive promotional SMS messages.

For privacy questions, contact:

service@veltrunio.com

SECTION 14 – PROHIBITED USES

You may not use the Veltrunio website or services for conduct that is unlawful, fraudulent, harmful, or unauthorized.

Prohibited activities include:

  • Submitting fraudulent orders;

  • Using stolen payment information;

  • Attempting unauthorized account access;

  • Interfering with website security;

  • Manipulating checkout processes;

  • Introducing malware;

  • Conducting phishing activities;

  • Collecting personal information without authorization;

  • Sending unsolicited spam;

  • Impersonating another person;

  • Infringing intellectual property;

  • Uploading unlawful content;

  • Conducting unauthorized automated scraping;

  • Circumventing security controls; or

  • Disrupting website operations.

We may investigate suspected violations and take reasonable action where permitted by law.

Such actions may include restricting access, cancelling fraudulent transactions, or pursuing lawful remedies.

SECTION 15 – INTELLECTUAL PROPERTY

The Veltrunio website includes branding, content, designs, and materials owned by, licensed to, or otherwise lawfully used by Huizhou Weijie Cross-border E-commerce Co., Ltd.

These may include:

  • Veltrunio brand names and logos;

  • BoxBuild, SealSure, CushionGuard, and MoveReady collection names;

  • Product photographs;

  • Product illustrations;

  • Graphics;

  • Icons;

  • Written descriptions;

  • Website layouts;

  • Promotional materials; and

  • Other original content.

Such materials may be protected by applicable intellectual property laws.

You may access and use the website for lawful shopping and informational purposes.

Unless authorized or permitted by law, you may not reproduce, commercially redistribute, sell, or systematically copy protected content.

Third-party trademarks, logos, and other intellectual property remain subject to their respective owners' rights.

Nothing in these Terms represents that an unregistered mark has registered trademark status.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

We seek to maintain accurate website information, but occasional errors may occur.

These may involve:

  • Product descriptions;

  • Product quantities;

  • Dimensions and measurements;

  • Materials;

  • Prices;

  • Shipping charges;

  • Delivery estimates;

  • Promotions;

  • Inventory availability; or

  • Other website information.

We may correct errors, update information, or revise website content where reasonably necessary and legally permitted.

If an error materially affects an order after payment has been collected, we will review the circumstances and provide appropriate notice or remedies.

Corrections do not authorize undisclosed charges or changes prohibited by applicable consumer law.

SECTION 17 – DISCLAIMER OF WARRANTIES

We aim to maintain a functional and accessible online shopping experience.

However, we cannot guarantee that website access will always be uninterrupted, error-free, completely secure, or available at every moment.

To the extent permitted by applicable law, the website and related digital services are provided on an "as available" basis.

Product suitability depends on verified product specifications and the intended use.

Packaging supplies should be selected according to relevant factors such as item weight, fragility, size, storage environment, and transportation conditions.

No general product description should be interpreted as a guarantee of performance beyond the representations expressly made and legally applicable obligations.

Nothing in these Terms excludes or limits:

  • Mandatory product warranties;

  • Consumer guarantees;

  • Product conformity obligations;

  • Product safety requirements;

  • Remedies for defective goods; or

  • Other rights that cannot lawfully be excluded.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Veltrunio, Huizhou Weijie Cross-border E-commerce Co., Ltd., and their applicable personnel, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages where such liability may lawfully be excluded or limited.

This limitation does not apply where applicable law prohibits the exclusion or limitation of liability.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct;

  • Death or personal injury caused by negligence;

  • Mandatory product safety obligations;

  • Non-excludable consumer rights;

  • Remedies required for defective or non-conforming goods; or

  • Other liability that cannot lawfully be excluded.

Any limitation applies only to the maximum extent permitted by applicable law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, users may be responsible for third-party claims arising directly from their own unlawful, fraudulent, or materially unauthorized conduct involving the Veltrunio website.

This may include:

  • Intentional website misuse;

  • Fraudulent transactions;

  • Unlawful access to systems;

  • Material infringement of another person's rights; or

  • Malicious interference with website operations.

Any applicable indemnification obligation will be limited to the extent permitted by law.

This provision does not require a consumer to indemnify Veltrunio or Huizhou Weijie Cross-border E-commerce Co., Ltd. for:

  • Our own negligence;

  • Our misconduct;

  • Our breach of contract;

  • Our violation of law; or

  • Liabilities that cannot lawfully be transferred to a consumer.

SECTION 20 – SEVERABILITY, TERMINATION AND ENTIRE AGREEMENT

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the provision will be interpreted or limited to the extent permitted by applicable law.

The remaining provisions will continue to apply where legally possible.

We may restrict or terminate website access where reasonably necessary in response to:

  • Material violations of these Terms;

  • Fraudulent activity;

  • Serious website misuse;

  • Unlawful conduct; or

  • Significant security threats.

Termination does not extinguish rights or obligations that arose before termination.

These Terms should be read together with our:

  • Terms of Purchase;

  • Privacy Policy;

  • Shipping Policy;

  • Return and Refund Policy;

  • Your Privacy Choices page; and

  • Other applicable notices displayed on the website.

These documents, together with applicable checkout disclosures, establish the relevant terms governing website use and purchases, subject to mandatory law.

Failure to enforce a provision on one occasion does not automatically waive the right to enforce it in the future.

SECTION 21 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms of Service shall be governed by the laws of the People's Republic of China, to the extent that such a choice is permitted by applicable law.

This choice of law does not deprive consumers of mandatory protections available under laws applicable to them that cannot lawfully be excluded by agreement.

Any dispute relating to these Terms, the Veltrunio website, our services, or purchases made through Veltrunio shall be addressed before a court or other authority having lawful jurisdiction under applicable procedural and consumer protection rules.

Nothing in these Terms requires a consumer to waive:

  • Mandatory consumer protections;

  • Non-excludable statutory remedies;

  • Legally available dispute resolution procedures;

  • Access to a court having mandatory jurisdiction; or

  • Other rights that cannot lawfully be restricted.

Customers are encouraged to contact us before beginning formal proceedings so that we may review concerns and explore a resolution.

This recommendation does not impose a mandatory informal dispute process where doing so would interfere with legal rights.

Email: service@veltrunio.com

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms when reasonably necessary to reflect changes in:

  • Website functions;

  • Product categories;

  • Business operations;

  • Payment arrangements;

  • Order fulfillment;

  • Shipping procedures;

  • Return and refund practices;

  • Customer service processes;

  • Third-party providers; or

  • Applicable legal requirements.

When revised Terms are published, the Effective Date at the top of the page will be updated as appropriate.

The version applicable when a purchase was accepted will generally continue to govern that transaction unless applicable law requires otherwise or a lawful alternative arrangement is agreed.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent.

We encourage visitors to review these Terms periodically.

SECTION 23 – CONTACT INFORMATION

For questions about these Terms of Service, website access, customer accounts, purchases, packaging products, or related services, please contact Veltrunio.

Brand: Veltrunio

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Business Ownership and Operations

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

The registered company address above identifies the legal business operator and does not automatically serve as an authorized merchandise return destination.

For product returns, shipping questions, refunds, or other purchase-related assistance, please contact our customer service team using the information above.

Veltrunio — Pack Smart. Ship Secure.