Privacy Policy

Effective Date: October 19, 2026

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

Introduction

At Veltrunio, protecting personal information is an important part of providing a dependable online shopping experience.

This Privacy Policy describes how Huizhou Weijie Cross-border E-commerce Co., Ltd., operating the Veltrunio online store, collects, uses, discloses, stores, and protects personal information when customers and visitors interact with our website and services.

Our store offers packaging and transportation supplies, including shipping boxes, packing tapes, protective wrapping materials, cushioning products, labeling accessories, and other practical packaging essentials.

This Privacy Policy applies when you:

  • Visit or browse the Veltrunio website;

  • Review packaging products or product collections;

  • Place or attempt to place an order;

  • Create or access a customer account, where available;

  • Contact our customer service team;

  • Ask questions about product specifications or compatibility;

  • Request order assistance, returns, or refunds;

  • Subscribe to available marketing communications;

  • Submit privacy-related requests; or

  • Otherwise interact with our website and services.

In this Privacy Policy, "Veltrunio," "we," "us," and "our" refer to Huizhou Weijie Cross-border E-commerce Co., Ltd., unless the context indicates otherwise.

This Privacy Policy should be read together with our Terms of Service, Terms of Purchase, Shipping Policy, Return and Refund Policy, and Your Privacy Choices page, where applicable.

1. Personal Information We Collect

The information we collect depends on how you use our website, what services you request, and the nature of your interactions with Veltrunio.

1.1 Information You Provide Directly

When you interact with our store, you may provide information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Account details, where applicable;

  • Order number;

  • Products selected or purchased;

  • Product preferences;

  • Customer service communications;

  • Return or refund requests;

  • Marketing preferences;

  • Product reviews or feedback, where available; and

  • Other information you voluntarily submit.

For example, if you ask about the dimensions of a shipping box or the compatibility of a packing tape dispenser, we may use the information in your inquiry to respond.

If you request assistance with a damaged product, we may ask for photographs, an order number, and a description of the issue.

Please avoid providing sensitive personal information that is not necessary for your request.

1.2 Payment and Transaction Information

When you purchase products from Veltrunio, payment-related information may be processed by authorized payment service providers.

Depending on the transaction, this information may include:

  • Payment method;

  • Billing information;

  • Transaction amount;

  • Transaction date;

  • Payment authorization status;

  • Limited or tokenized payment details;

  • Refund or dispute information; and

  • Fraud-prevention information.

Payment information may be processed through payment systems used to complete your transaction.

Veltrunio does not require customers to provide complete payment card numbers through ordinary customer service emails.

Please do not send complete credit card numbers, passwords, or other sensitive payment credentials by email.

1.3 Information Collected Automatically

When you visit our website, technical information may be collected automatically through our website infrastructure and service providers.

This may include:

  • Internet Protocol (IP) address;

  • Device type and device identifiers;

  • Browser type and version;

  • Operating system;

  • Language preferences;

  • Approximate location derived from technical information;

  • Referring websites;

  • Pages and products viewed;

  • Search activity;

  • Shopping cart interactions;

  • Checkout activity;

  • Clicks and navigation patterns;

  • Session details;

  • Visit dates and times;

  • Cookie or similar identifiers;

  • Website performance information; and

  • Technical errors or diagnostic information.

This information may help support website operation, security, performance measurement, and service improvements.

We do not assume that approximate location derived from an IP address represents your precise physical address.

1.4 Information Received from Service Providers

We may receive relevant information from third parties involved in operating our online store.

These may include:

  • E-commerce platform providers;

  • Payment processors;

  • Fraud-prevention services;

  • Shipping carriers;

  • Order fulfillment providers;

  • Customer service providers;

  • Website analytics providers;

  • Marketing or advertising partners;

  • Email service providers; and

  • Other technology and business service providers.

The information received may include payment status, shipment tracking details, delivery updates, technical activity, advertising interactions, and customer service information.

2. How We Collect Personal Information

Veltrunio may collect information through several methods.

Direct interactions

Information you submit through checkout, account features, customer service communications, product inquiries, or other website forms.

Website activity

Technical information generated when you browse product collections, view product details, add items to a shopping cart, or interact with checkout functions.

Cookies and similar technologies

Information collected through browser cookies, pixels, tags, and other technologies used for website operation and, where applicable, analytics or advertising.

Service providers

Information shared by payment providers, shipping carriers, fulfillment services, and other providers involved in processing orders or operating the store.

We aim to limit personal information processing to purposes that are relevant to operating our online store, serving customers, protecting transactions, and meeting applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes.

3.1 Processing and Fulfilling Orders

We may use personal information to:

  • Receive and confirm purchases;

  • Process payment transactions;

  • Verify relevant order information;

  • Prepare products for shipment;

  • Arrange order fulfillment;

  • Provide tracking information;

  • Communicate delivery updates;

  • Review cancellation requests;

  • Process eligible returns and refunds;

  • Address payment disputes; and

  • Maintain transaction records.

3.2 Providing Packaging Product Assistance

Veltrunio specializes in packaging materials and transportation accessories.

When you request product assistance, we may use the information you provide to answer questions about:

  • Corrugated shipping box sizes;

  • Box construction and package quantities;

  • Packing tape materials;

  • Tape dispenser compatibility;

  • Protective cushioning options;

  • Bubble cushioning roll specifications;

  • Honeycomb paper wrapping;

  • Kraft packing paper;

  • Foam protective pouches;

  • Labeling and organization accessories;

  • Reusable carrying bags;

  • Stretch film applications; and

  • Other packaging product details.

Information about your intended packaging application may help us explain available options.

3.3 Operating and Improving Our Website

We may process relevant information to:

  • Maintain website functionality;

  • Support shopping cart and checkout features;

  • Improve website navigation;

  • Identify technical errors;

  • Evaluate website performance;

  • Understand product-page interactions;

  • Improve product descriptions;

  • Enhance customer service;

  • Maintain website security; and

  • Develop or improve our services.

3.4 Customer Communications

We may use contact information to provide:

  • Order confirmations;

  • Payment notifications;

  • Shipment and tracking updates;

  • Delivery-related communications;

  • Responses to product inquiries;

  • Return and refund updates;

  • Account or security notifications;

  • Important service announcements; and

  • Other transactional communications.

We may also send marketing messages where legally permitted and consistent with your preferences.

3.5 Fraud Prevention and Security

Information may be processed to help:

  • Identify potentially fraudulent transactions;

  • Detect unauthorized account activity;

  • Investigate suspicious orders;

  • Protect checkout systems;

  • Prevent misuse of our services;

  • Maintain transaction integrity;

  • Respond to security incidents; and

  • Protect customers and the business.

3.6 Legal and Regulatory Compliance

We may process and retain information where reasonably necessary to:

  • Meet applicable tax or accounting obligations;

  • Maintain business transaction records;

  • Comply with customs or shipping requirements;

  • Respond to lawful requests;

  • Address consumer protection obligations;

  • Resolve disputes;

  • Establish or defend legal claims; and

  • Satisfy other applicable legal requirements.

4. How We Disclose Personal Information

Veltrunio may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this Privacy Policy.

4.1 E-Commerce and Website Service Providers

Website and technology providers may process information to support:

  • Online store hosting;

  • Product catalog functions;

  • Shopping carts;

  • Checkout operations;

  • Customer accounts;

  • Website security;

  • Data storage; and

  • Technical maintenance.

4.2 Payment Service Providers

Payment service providers may receive information necessary to:

  • Authorize and process transactions;

  • Verify payment status;

  • Detect payment fraud;

  • Manage refunds; and

  • Address payment disputes.

4.3 Shipping and Fulfillment Providers

Information may be provided to shipping carriers, logistics companies, fulfillment providers, or relevant delivery partners when needed to deliver an order.

Such information may include:

  • Recipient name;

  • Delivery address;

  • Relevant contact information;

  • Order contents;

  • Shipment details; and

  • Tracking information.

4.4 Business and Technology Partners

We may use service providers for customer support, analytics, advertising, marketing communications, information security, accounting, legal services, and other business operations.

These providers may process relevant personal information in accordance with their services, contractual arrangements, and applicable law.

4.5 Legal and Safety Disclosures

We may disclose information where required or permitted by law, including to:

  • Respond to valid legal requests;

  • Comply with applicable legal obligations;

  • Investigate fraud;

  • Protect website security;

  • Address unlawful activities;

  • Protect legal rights; or

  • Establish, exercise, or defend legal claims.

4.6 Business Changes

If Huizhou Weijie Cross-border E-commerce Co., Ltd. participates in a merger, acquisition, reorganization, financing, asset transfer, or similar business transaction, relevant information may be transferred or disclosed as permitted by applicable law.

5. Cookies and Similar Technologies

Veltrunio and the service providers supporting our online store may use cookies and similar technologies.

These technologies can include:

  • Browser cookies;

  • Tracking pixels;

  • Website tags;

  • Local storage;

  • Session identifiers; and

  • Similar technical tools.

Their purposes may include supporting website functionality, remembering preferences, maintaining security, evaluating performance, and measuring marketing activities.

5.1 Strictly Necessary Cookies

These technologies support essential website functions, including:

  • Shopping cart operation;

  • Checkout processes;

  • Website security;

  • Payment-related functions;

  • Session management; and

  • Fraud prevention.

5.2 Functional Cookies

Functional technologies may help maintain settings and preferences, including language choices or other available website options.

5.3 Analytics Cookies

Where used, analytics technologies may help us understand:

  • Website traffic;

  • Product interest;

  • Visitor navigation;

  • Page performance;

  • Shopping cart interactions; and

  • Website usability.

5.4 Advertising and Marketing Cookies

Where used and legally permitted, advertising technologies may support:

  • Advertising performance measurement;

  • Campaign attribution;

  • Understanding marketing interactions; and

  • Relevant advertising.

5.5 Managing Cookies

You can generally review, restrict, or delete cookies through your browser settings.

Depending on your browser, these settings may allow you to block certain third-party cookies or limit tracking technologies.

Disabling some cookies may affect shopping cart functionality, account access, checkout, or saved preferences.

Where applicable law requires consent for non-essential cookies or similar technologies, such technologies must be handled in accordance with those requirements.

Additional privacy request information is provided in Section 11 and our Your Privacy Choices page.

6. Analytics and Advertising

Veltrunio may use website analytics and advertising services to evaluate store performance and understand how customers interact with products and marketing content.

Depending on the services enabled, information used for these purposes may include:

  • Browser and device information;

  • IP address;

  • Cookie identifiers;

  • Approximate location;

  • Products viewed;

  • Pages visited;

  • Cart activity;

  • Purchase interactions;

  • Referring sources; and

  • Advertising engagement.

Our product categories include the BoxBuild, SealSure, CushionGuard, and MoveReady collections. Website interaction information may help us understand which packaging products visitors view or select.

Where applicable law regulates targeted advertising, cross-context behavioral advertising, or related disclosures, we will handle such processing in accordance with the relevant requirements.

Some advertising and analytics disclosures may qualify as a "sale," "sharing," or "targeted advertising" under certain privacy laws, even where no direct monetary payment is received.

Eligible requests concerning these activities may be submitted to:

Email: service@veltrunio.com

Subject: Privacy Rights Request

You may also consult our Your Privacy Choices page for information about available privacy options.

7. Sale or Sharing of Personal Information

Privacy laws in some jurisdictions define "sale" and "sharing" to include certain disclosures made through advertising or tracking technologies.

These definitions may apply even when personal information is not exchanged directly for money.

Depending on the technologies used by our website, relevant processing may include disclosures associated with:

  • Advertising pixels;

  • Analytics identifiers;

  • Cross-site advertising;

  • Advertising attribution;

  • Marketing service providers; and

  • Related technologies.

Where applicable law provides the right to opt out of qualifying sales, sharing, targeted advertising, or cross-context behavioral advertising, eligible individuals may exercise those rights.

To submit a request, contact:

Email: service@veltrunio.com

Subject: Privacy Rights Request

We will review requests and apply relevant legal requirements, verification procedures, and exceptions.

We do not knowingly use personal information belonging to children under 16 for sale or sharing in circumstances prohibited by applicable law.

8. Global Privacy Control and Browser Privacy Signals

Certain privacy laws recognize browser-based privacy preference signals, including Global Privacy Control (GPC).

Where applicable law requires businesses to recognize a valid opt-out preference signal, Veltrunio is responsible for handling that signal in accordance with the relevant requirements.

The application of a browser privacy signal may depend on the browser, device, technical environment, and applicable legal rules.

A signal sent from one browser or device may not automatically apply to other browsers or devices.

Global Privacy Control is different from the general Do Not Track browser setting, which does not have a universally consistent technical or legal interpretation.

For information about privacy options or to submit an eligible privacy request, please contact:

Email: service@veltrunio.com

Subject: Privacy Rights Request

You may also refer to our Your Privacy Choices page.

9. Marketing Communications

If you subscribe to Veltrunio marketing communications or otherwise provide appropriate permission, we may send information about:

  • New packaging products;

  • Shipping and sealing supplies;

  • Protective packaging materials;

  • Product collection updates;

  • Promotional offers;

  • Store announcements; and

  • Other relevant product information.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message or contacting:

service@veltrunio.com

Unsubscribing from marketing communications does not necessarily stop transactional or service-related messages.

For example, we may still send communications concerning:

  • Orders and payments;

  • Shipping confirmations;

  • Tracking information;

  • Refunds;

  • Customer service;

  • Account security; and

  • Important operational updates.

Providing a phone number for delivery, checkout, or customer service does not by itself constitute consent to receive promotional text messages.

If promotional SMS services are offered, legally required consent must be obtained separately.

10. Legal Bases for Processing Personal Information

Where applicable privacy laws require an identified legal basis for processing personal information, we may rely on one or more lawful grounds.

10.1 Performance of a Contract

We may process information when reasonably necessary to:

  • Accept and fulfill orders;

  • Process payments;

  • Arrange deliveries;

  • Provide purchase-related support;

  • Address eligible returns and refunds; and

  • Perform contractual obligations.

10.2 Legitimate Interests

Where permitted by applicable law, we may process information for legitimate business purposes such as:

  • Preventing fraud;

  • Protecting website security;

  • Maintaining business operations;

  • Improving customer support;

  • Understanding website functionality;

  • Managing customer relationships; and

  • Addressing legal claims.

Where required, we consider relevant individual rights and interests before relying on this basis.

10.3 Consent

We may rely on consent where legally required, including for certain:

  • Promotional communications;

  • Non-essential cookies;

  • Advertising technologies;

  • Personalization functions; or

  • Other consent-based processing activities.

Where processing depends on consent, applicable law may permit you to withdraw that consent.

Withdrawal does not necessarily affect processing lawfully completed before withdrawal.

10.4 Legal Obligations

We may process information where necessary to comply with legal obligations relating to:

  • Financial records;

  • Taxation;

  • Accounting;

  • Consumer protection;

  • Customs;

  • Product safety;

  • Regulatory reporting; and

  • Legal proceedings.

11. Your Privacy Rights

Depending on your place of residence and the privacy laws that apply, you may have certain rights concerning your personal information.

These rights may include:

  • Confirming whether personal information is processed;

  • Requesting access to personal information;

  • Requesting correction of inaccurate information;

  • Requesting deletion of eligible personal information;

  • Obtaining a portable copy of certain information;

  • Requesting restriction of certain processing;

  • Objecting to certain processing;

  • Withdrawing consent where applicable;

  • Opting out of qualifying sales or sharing;

  • Opting out of targeted advertising;

  • Limiting qualifying uses of sensitive personal information;

  • Appealing certain privacy request decisions; and

  • Contacting an applicable privacy or data-protection authority.

These rights may be subject to legal conditions, identity verification, and permitted exceptions.

11.1 How to Submit a Privacy Request

To submit a privacy request, please contact:

Email: service@veltrunio.com

Subject: Privacy Rights Request

Please describe the privacy right you would like to exercise.

We may request information reasonably necessary to locate relevant records, verify your identity, or confirm your authority to make the request.

Please do not send passwords, full payment card numbers, or unnecessary sensitive personal information.

11.2 Identity Verification

Verification procedures may depend on the type of request and the sensitivity of the information involved.

We may request reasonable information to help protect personal information against unauthorized access, alteration, or deletion.

11.3 Authorized Agents

Where applicable law permits authorized agents to submit privacy requests, we may request appropriate proof of authorization and identity verification.

11.4 Appeals

If applicable law gives you a right to appeal a privacy request decision, please contact:

Email: service@veltrunio.com

Subject: Privacy Request Appeal

Please include information identifying the original request and explain the reason for the appeal.

11.5 Non-Discrimination

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

This includes protections against unlawful denial of services, retaliation, or discriminatory treatment.

Any lawful differences in services or offers will be handled in accordance with applicable law.

12. Data Retention

We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy or to satisfy applicable legal requirements.

Retention periods may vary depending on:

  • The category of information;

  • The purpose of collection;

  • Transaction and payment requirements;

  • Shipping and delivery records;

  • Customer service needs;

  • Return and refund matters;

  • Accounting and tax obligations;

  • Fraud prevention;

  • Legal or regulatory requirements; and

  • Existing or potential disputes.

For example, purchase records may need to be retained after delivery to support accounting, refunds, chargeback investigations, or legal compliance.

Customer service communications may also be retained where reasonably necessary to document inquiries and resolutions.

When personal information is no longer needed and no applicable obligation requires further retention, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and operational requirements.

13. Data Security

Veltrunio recognizes the importance of protecting customer information.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the services provided.

Depending on the systems and service providers involved, safeguards may include:

  • Secure website connections;

  • Access restrictions;

  • Account security controls;

  • Payment processing through authorized providers;

  • Fraud detection;

  • System monitoring;

  • Service-provider security measures; and

  • Procedures for handling personal information.

However, no website, network, database, or electronic communication method can be guaranteed to be completely secure.

We therefore cannot promise absolute security against every possible incident.

If you believe your account or information has been compromised, please contact:

service@veltrunio.com

Customers who maintain an account should protect their account credentials and avoid sharing passwords.

14. International Data Transfers

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd., a company located in China.

Our online store serves customers in the United States and may use service providers operating in other countries or regions.

As a result, personal information may be transferred to, stored in, accessed from, or processed in jurisdictions outside the customer's place of residence.

Such jurisdictions may have privacy and data-protection laws that differ from those applicable in the customer's location.

Where legally required, we will take steps to establish appropriate safeguards for international data transfers.

These may involve contractual arrangements, technical protections, organizational procedures, or other legally recognized mechanisms appropriate to the circumstances.

15. Children's Privacy

Veltrunio provides packaging, shipping, and transportation accessories for a general consumer audience.

Our website is not designed or directed specifically toward children under 13.

We do not knowingly collect personal information directly from children under 13 in circumstances prohibited by applicable law.

We also do not knowingly engage in the sale or sharing of children's personal information in violation of applicable privacy laws.

If you believe a child has provided personal information through our website in circumstances that require review, please contact:

service@veltrunio.com

We will review the information provided and take appropriate action as required by applicable law.

16. Third-Party Websites and Services

Our website may contain links or integrations involving services operated by other organizations.

These may include:

  • Payment providers;

  • Shipping carriers;

  • Social media websites;

  • Third-party applications;

  • External information resources; and

  • Other independent websites or services.

Third parties may maintain their own privacy policies, security procedures, and information-handling practices.

Veltrunio does not control the independent practices of third-party websites.

We encourage customers to review the applicable privacy information before providing personal information directly to an external service.

This section does not limit obligations that may apply to Veltrunio or its service providers under relevant privacy laws.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in:

  • Website operations;

  • Product collections;

  • Business practices;

  • Service providers;

  • Payment or fulfillment processes;

  • Privacy practices;

  • Technology;

  • Legal requirements; or

  • Regulatory developments.

When a revised Privacy Policy is published, the Effective Date at the top of the page will be updated as appropriate.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or seek such consent as required.

We encourage customers to review this Privacy Policy periodically.

18. Contact Information

If you have questions about this Privacy Policy, how Veltrunio handles personal information, or the privacy rights that may be available to you, please contact us using the information below.

Brand: Veltrunio

Operating Company: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

For Privacy Rights Requests

Email: service@veltrunio.com

Subject: Privacy Rights Request

For Eligible Privacy Request Appeals

Email: service@veltrunio.com

Subject: Privacy Request Appeal

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.