Shipping Policy

Effective Date: October 19, 2026

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

Introduction

At Veltrunio, we aim to provide clear and practical shipping information for customers purchasing packaging and transportation essentials.

Our collections include corrugated shipping boxes, carton sealing tapes, protective cushioning materials, wrapping supplies, labeling accessories, and goods-handling products.

Because packaging supplies vary in dimensions, weight, and material structure, shipment preparation and delivery arrangements may differ between orders.

This Shipping Policy explains our shipping destinations, order fulfillment, delivery estimates, shipping charges, tracking procedures, and customer support processes.

Please review this policy before placing an order.

1. Shipping Destinations

Veltrunio primarily serves customers in the United States.

Confirmed Shipping Destinations: [INSERT VERIFIED DESTINATIONS]

The destinations available for an order must be supported by our active shipping arrangements and checkout settings.

Orders may be shipped to eligible residential or business addresses where a delivery service is available.

A valid delivery address must be complete, accurate, and serviceable by the selected shipping carrier.

Availability may vary depending on:

  • The destination country or region;

  • Postal or ZIP code;

  • Carrier coverage;

  • Product dimensions and weight;

  • Applicable shipping restrictions; and

  • Current fulfillment arrangements.

Shipping availability shown during checkout must reflect the destinations we actually support.

We do not guarantee delivery to destinations that are not enabled or serviceable.

If our supported shipping destinations change, we may update this policy and our checkout configuration accordingly.

2. Order Processing

Orders are reviewed and prepared after successful payment authorization.

Standard Order Processing Time: [INSERT VERIFIED BUSINESS-DAY RANGE]

Processing may involve:

  • Payment verification;

  • Order confirmation;

  • Inventory review;

  • Product preparation;

  • Package quantity checks;

  • Protective packing where appropriate;

  • Shipping label preparation; and

  • Transfer to the shipping carrier.

Veltrunio sells products with different physical characteristics.

For example, corrugated shipping boxes may require flat packaging, while tape sets, dispensers, paper sheets, and cushioning rolls may require different handling and carton configurations.

Processing arrangements may therefore vary by product type and order size.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed outside regular processing days generally enter the processing queue on the next applicable business day.

If further information is required to process an order, we may contact the customer using the details supplied during checkout.

3. Estimated Delivery Times

Delivery time consists of two separate stages:

Order Processing Time + Shipping Transit Time = Estimated Total Delivery Time

The estimated delivery time applicable to an order depends on its destination and shipping arrangements.

Standard Shipping Estimates

Destination Processing Time Transit Time After Dispatch Estimated Total Delivery
United States To Be Confirmed To Be Confirmed To Be Confirmed
Other supported destinations, if applicable To Be Confirmed To Be Confirmed To Be Confirmed

The applicable timeframes should be published after they have been confirmed against our fulfillment and carrier arrangements.

Once specific delivery estimates have been established, they should be made available to customers before purchase.

Delivery estimates are not guarantees of arrival on a particular date unless expressly stated otherwise.

Actual delivery times can be affected by carrier operations, customs procedures, weather, public holidays, destination accessibility, and other factors.

Where an order cannot be fulfilled or delivered within the period required by applicable law, we will follow the relevant notification, consent, cancellation, and refund requirements.

4. Shipping Fees

Shipping charges must be communicated clearly before customers complete a purchase.

Standard Shipping Fee: [INSERT VERIFIED SHIPPING RATE]

The shipping amount applicable to an order may depend on the shipping method, destination, and the terms of any available shipping promotion.

Our product categories may involve different packaging dimensions, from compact tape dispensers to larger flat-packed corrugated boxes.

Any applicable charges must be reflected accurately in the checkout total.

Customers will be able to review the applicable shipping cost before submitting payment.

We do not intend to impose undisclosed standard shipping charges after an order has been completed.

If an error in the shipping charge is identified, we will review it with the customer and comply with applicable law.

5. Free Shipping

Veltrunio may offer free shipping promotions when the relevant terms are clearly displayed.

Free Shipping Threshold: [INSERT VERIFIED THRESHOLD OR STATE THAT NO FREE-SHIPPING OFFER APPLIES]

Where an order-value threshold applies, eligibility should be determined using the specified merchandise subtotal and relevant promotional terms.

Unless otherwise stated in an applicable offer, the discounted merchandise subtotal means the value of eligible products:

  • After applicable product discounts;

  • Before shipping charges;

  • Excluding applicable taxes;

  • Excluding duties; and

  • Excluding other non-merchandise charges.

Any free shipping offer must identify the eligible destinations, qualifying amount, and applicable conditions.

Where no free shipping offer is available, the applicable shipping charge will be shown before checkout completion.

Promotional terms will not override mandatory consumer rights.

6. Customs Duties, Import Taxes and VAT

Orders that cross international borders may be subject to customs requirements, import taxes, duties, or other governmental charges.

These requirements depend on the origin and destination of the shipment, the nature and declared value of the goods, and applicable law.

Potential requirements include:

  • Customs declarations;

  • Import duties;

  • Import taxes;

  • VAT or similar taxes;

  • Customs clearance procedures;

  • Import documentation; and

  • Other legally required charges.

Whether applicable import charges are included in the checkout amount or collected separately must be determined by the shipping arrangement and clearly disclosed where required.

Customers may be asked to provide accurate information or documentation reasonably required for customs clearance.

If you receive an unexpected customs-related request, please contact us at service@veltrunio.com.

We can review the available shipment information and help identify the appropriate next steps.

7. Shipping Carriers

Veltrunio may use shipping carriers and delivery partners appropriate to the destination, package requirements, and available fulfillment services.

Carrier selection may be influenced by:

  • Destination and service coverage;

  • Package dimensions;

  • Shipment weight;

  • Product availability;

  • Fulfillment location;

  • Delivery service requirements; and

  • Other relevant logistics conditions.

Different types of packaging supplies may require different shipment arrangements.

For example, flat-packed shipping boxes, rolls of cushioning material, and compact handheld packaging tools may not always be shipped using identical package formats.

Unless a specific carrier is confirmed for an order, customers should not assume that a particular carrier will be used.

Where multiple delivery partners handle a shipment, tracking information may reflect different stages of transportation.

8. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation at the email address provided during checkout.

Once the order has been dispatched and tracking information becomes available, shipment details may be provided through an order update or shipping confirmation.

These details may include:

  • Order number;

  • Tracking number;

  • Tracking link;

  • Carrier information; and

  • Available shipment status.

Tracking information may require additional time to appear after the carrier first receives shipment details.

A short delay in tracking updates does not necessarily indicate a missing shipment.

Customers should review their confirmation email, including spam or junk folders, if an expected message is not received.

For assistance with tracking, contact service@veltrunio.com and provide your order number.

9. Multiple Packages

Some Veltrunio orders may be divided into multiple shipments.

This may occur when an order contains products with different packaging requirements.

For example:

  • Flat-packed corrugated boxes may be packed separately from compact tools;

  • Cushioning rolls may require additional packaging space;

  • Packaging paper sets and tape rolls may have different handling requirements;

  • Items may be available from different fulfillment locations; or

  • Carrier size and weight restrictions may require separate parcels.

When an order is divided, individual parcels may have different tracking numbers and delivery dates.

Customers will not be charged an additional shipping fee solely because Veltrunio chooses to divide an accepted order into multiple parcels.

Please review all available tracking information before reporting an item as missing.

10. Address Accuracy

Customers should provide complete and accurate shipping information when placing an order.

Please verify the following details:

  • Recipient's full name;

  • Street address;

  • Apartment, suite, or unit number, where applicable;

  • City;

  • State or region;

  • Postal or ZIP code;

  • Country;

  • Contact telephone number; and

  • Email address.

Incorrect or incomplete information can delay order processing, interfere with delivery, or cause a package to be returned.

If you notice an address error after placing an order, please contact us promptly:

Email: service@veltrunio.com

We will make reasonable efforts to review the request.

Address changes may not be possible once an order has advanced into fulfillment or carrier transportation.

Any additional charges caused by customer-provided address errors will be reviewed in accordance with applicable law and the terms disclosed before purchase.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact Veltrunio as soon as possible.

Email: service@veltrunio.com

Please include your order number and the requested change.

We may be able to assist before an order reaches the stage at which modification is no longer operationally possible.

Changes may become difficult or unavailable once an order enters:

  • Product preparation;

  • Packaging;

  • Fulfillment;

  • Carrier handoff; or

  • Shipment.

Where an order is successfully cancelled after payment has been collected, the applicable refund will be processed in accordance with our Terms of Purchase, Return and Refund Policy, and applicable law.

After shipment, eligible requests may need to follow the applicable return procedure.

Nothing in this section limits mandatory cancellation or refund rights.

12. Delivery Delays

Although we aim to fulfill orders within the communicated timeframes, some shipments may be delayed.

Possible causes include:

  • Carrier processing delays;

  • Severe weather;

  • Public holidays;

  • Customs procedures;

  • Seasonal transportation volume;

  • Transportation disruptions;

  • Incorrect address information;

  • Remote destination restrictions;

  • Government actions;

  • Natural disasters; or

  • Other unexpected logistics circumstances.

If the estimated delivery period has passed, please contact us with your order number and tracking details.

We may review the shipment status and contact the relevant delivery partner where appropriate.

If we become aware that an order cannot be shipped within a promised or legally applicable period, we will follow any required delay notification, customer consent, cancellation, and refund procedures.

A delivery delay does not automatically mean that a package has been lost.

13. Lost Packages

If you believe your Veltrunio order has been lost during transportation, please contact:

Email: service@veltrunio.com

Please provide:

  • Your order number;

  • Tracking number, if available;

  • Delivery address; and

  • A brief explanation of the issue.

We may review carrier records, tracking events, shipment details, and other relevant information.

If a shipment is confirmed lost before successful delivery, the appropriate resolution may include a replacement, reshipment, refund, or another remedy required by applicable law.

Available options may depend on the circumstances of the order and the findings of the shipment review.

Customer rights relating to undelivered orders remain protected under applicable law.

14. Packages Marked as Delivered

If tracking indicates that your order was delivered but you cannot locate it, please check the delivery location and any available carrier information.

Potential delivery locations may include:

  • The building entrance;

  • Mailroom or parcel area;

  • Reception desk;

  • Designated secure delivery location; or

  • Another location indicated in the tracking details.

Where appropriate, you may also check with household members or building staff who may have accepted the parcel.

If the package remains missing, contact:

Email: service@veltrunio.com

Please provide your order number and available tracking details.

We may review the delivery scan, proof of delivery, address information, and carrier records.

A delivered status alone does not automatically determine every question concerning responsibility for a missing order. An appropriate resolution will depend on the circumstances and applicable law.

15. Damaged, Defective, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact our customer service team as soon as reasonably possible.

We recommend reporting immediately apparent problems within 7 days after delivery to help facilitate an efficient investigation.

This recommended reporting period is not a deadline that eliminates mandatory consumer rights.

Email: service@veltrunio.com

Please include:

  • Order number;

  • Product name;

  • Description of the issue;

  • Relevant product photographs;

  • Photographs of the outer shipping packaging, where useful;

  • Shipping label photograph, where relevant; and

  • Details of missing or incorrect items.

Packaging-Specific Concerns

BoxBuild Series

Examples include visibly damaged corrugated panels, missing boxes, incorrect sizes, or structural defects.

SealSure Series

Examples include damaged tape rolls, incorrect quantities, missing dispenser components, or defective tool mechanisms.

CushionGuard Series

Examples include incorrect roll dimensions, missing sheets, damaged protective pouches, or defective wrapping materials.

MoveReady Series

Examples include missing labels, damaged carrying handles, zipper defects, or incomplete stretch wrap sets.

Please keep the affected items and relevant packaging until our team has reviewed the issue, where reasonably possible.

Depending on the circumstances, an appropriate resolution may include replacement, reshipment, a missing component, refund, or another legally required remedy.

Where Veltrunio is responsible for the problem and a physical return is necessary, reasonable return shipping costs will be handled in accordance with our Return and Refund Policy and applicable law.

16. Failed, Refused or Unclaimed Deliveries

A shipment may become undeliverable because of:

  • An incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect a package;

  • Customer refusal of delivery;

  • Destination service restrictions; or

  • Other delivery-related circumstances.

If a parcel is returned to the sender or becomes undeliverable, please contact us.

We will review available carrier information and the circumstances of the order.

Where delivery failure results from inaccurate customer-provided information or another customer-controlled issue, reasonable additional charges may apply if properly disclosed and permitted by law.

Where the problem results from Veltrunio's error or another circumstance for which we are legally responsible, an appropriate resolution will be provided.

Applicable consumer rights remain unaffected.

17. Return Shipping

Return shipping responsibilities depend on why the product is being returned.

Damaged, Defective or Incorrect Products

If a product is defective, damaged on delivery, incorrect, or incomplete due to a seller-responsibility issue, Veltrunio will provide appropriate instructions.

Where physical return is necessary, reasonable return shipping costs will be handled in accordance with applicable law.

Voluntary Non-Quality Returns

For eligible voluntary returns involving a change of mind, personal preference, or selecting an unsuitable product, customers generally bear return shipping costs, subject to applicable law.

For voluntary non-quality returns, the original shipping charge paid at checkout, if any, is generally non-refundable where legally permitted.

No specific original shipping fee is established by this section.

Authorized Return Destination

Please contact our customer service team before returning merchandise.

The registered company address appearing in this policy is not automatically the authorized return destination.

The applicable return address and instructions will be provided after the request is reviewed.

For detailed return eligibility and refund procedures, please refer to our Return and Refund Policy.

18. Customer Responsibilities

Customers can help reduce avoidable delivery problems by:

  • Providing accurate purchase and delivery information;

  • Checking the shipping destination before payment;

  • Reviewing product quantities and variations;

  • Monitoring available tracking updates;

  • Making reasonable arrangements to receive deliveries;

  • Inspecting packages following arrival;

  • Reporting apparent delivery concerns promptly; and

  • Providing relevant information when requesting customer service assistance.

These expectations do not transfer responsibility for seller errors to customers or restrict rights established by applicable law.

19. Consumer Rights

Nothing in this Shipping Policy excludes, limits, or replaces any mandatory consumer right provided by applicable law.

Customers may have additional legal rights concerning:

  • Shipping delays;

  • Failure to dispatch an order;

  • Non-delivery;

  • Lost shipments;

  • Damaged merchandise;

  • Incorrect products;

  • Product conformity;

  • Order cancellation;

  • Refunds; and

  • Other legally protected matters.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent necessary.

20. Changes to This Shipping Policy

Veltrunio may update this Shipping Policy to reflect changes in:

  • Supported shipping destinations;

  • Order processing arrangements;

  • Shipping carriers;

  • Estimated delivery periods;

  • Shipping fees;

  • Free shipping offers;

  • Fulfillment methods;

  • Product packaging requirements; or

  • Applicable laws and regulations.

When we publish an updated version, we will revise the Effective Date as appropriate.

The policy applicable when an order was placed will generally continue to govern that order unless applicable law requires otherwise or a more favorable arrangement is agreed.

Any required notices concerning material changes will be provided in accordance with applicable law.

21. Contact Us

For questions about shipping charges, order processing, delivery timeframes, tracking information, damaged shipments, or other delivery-related concerns, please contact:

Brand: Veltrunio

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Business Ownership & Operations

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

For shipment-related assistance, please provide your order number and relevant tracking information when available.

Veltrunio — Pack Smart. Ship Secure.