Contact

Effective Date: October 19, 2026

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

1. We're Here to Make Packaging Easier

Every well-prepared package starts with the right information and materials.

At Veltrunio, we understand that selecting packaging supplies involves practical considerations, from carton sizes and sealing materials to protective cushioning and transportation accessories.

Whether you're preparing parcels for shipment, organizing goods for storage, or selecting supplies for regular packaging tasks, our customer service team is available to assist with product information and store-related questions.

You may contact us regarding product specifications, order details, shipping and delivery, returns, refunds, product concerns, and other customer service matters.

Our aim is to provide clear and useful information so you can make informed purchasing decisions.

2. Contact Our Customer Service Team

You can reach Veltrunio through the following contact details:

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

We welcome questions related to:

  • Product descriptions and specifications

  • Shipping box dimensions and configurations

  • Packaging materials and product features

  • Packing tape types and compatibility

  • Protective wrapping and cushioning options

  • Product quantities and package contents

  • Order confirmation and order status

  • Shipping information and tracking

  • Delivery-related concerns

  • Order modification or cancellation requests

  • Incorrect, damaged, defective, or missing items

  • Return and refund requests

  • Privacy and personal information requests

  • Website functionality and account questions

  • Other store-related inquiries

For questions regarding an existing purchase, please include your order number whenever possible.

3. Packaging Product Information & Assistance

Choosing suitable packaging materials can help simplify shipping preparation, storage organization, and everyday handling.

Veltrunio offers different packaging products for different applications.

If you have questions before placing an order, our customer service team can assist with available product information, including:

  • Product dimensions and measurements

  • Materials and construction

  • Package quantities

  • Intended product applications

  • Available product variations

  • Packaging and storage recommendations

  • Tape compatibility and application methods

  • Protective wrapping options

  • Handling and usage instructions

Our four product collections cover different packaging needs.

BoxBuild Series — Shipping Boxes

Information about corrugated cardboard boxes, carton sizes, folding structures, packaging quantities, and intended uses.

SealSure Series — Packing Tapes & Sealing Tools

Information about packing tape materials, sealing applications, tape dispensers, compatible tape sizes, and related accessories.

CushionGuard Series — Protective Packing Materials

Information about bubble cushioning, honeycomb paper wraps, kraft packing paper, protective pouches, and wrapping applications.

MoveReady Series — Organization & Handling Essentials

Information about color-coded labels, marking tools, reusable carrying bags, stretch film, and practical organization accessories.

For specifications applicable to a particular product, please review its individual product page.

Where additional information is needed, you may contact us using the details provided above.

4. Help Choosing Suitable Packaging Supplies

Different packaging tasks call for different materials.

The dimensions, weight, shape, and handling requirements of an item can affect which packaging products may be appropriate.

If you're unsure which Veltrunio product to consider, you may contact us with a brief description of your intended application.

For example, you may need help with:

  • Selecting a shipping box size

  • Comparing standard and heavy-duty cartons

  • Understanding different packing tape options

  • Choosing a compatible tape dispenser

  • Identifying protective wrapping materials

  • Selecting cushioning for delicate items

  • Finding paper materials for void filling

  • Organizing multiple packages

  • Choosing reusable carrying accessories

  • Understanding stretch wrap applications

When contacting us, please provide relevant details such as item dimensions, approximate weight, intended use, and any specific packaging concerns.

We can help explain available product features and specifications. Product suitability ultimately depends on actual item characteristics, packaging methods, and handling conditions.

5. Order Information & Purchase Assistance

If you have placed an order through Veltrunio and need assistance, please contact our customer service team.

To help us locate and review your purchase, please provide the following information where applicable:

  • Your full name

  • Your order number

  • The email address associated with your order

  • The product name

  • The selected product option or variant

  • A brief explanation of your question or concern

You may contact us about order confirmation, product selection errors, order details, or requested changes.

Order Changes and Cancellations

If you need to request a modification or cancellation, please contact us as soon as possible.

We will review your request based on the order's current processing and fulfillment status.

Once an order has entered a stage at which changes can no longer be made, we may be unable to modify or cancel it.

Applicable order cancellation and purchase conditions are described in our Terms of Purchase.

For your security, please do not send account passwords, complete payment card numbers, or other unnecessary sensitive financial information by email.

6. Shipping, Tracking & Delivery Questions

If you have questions about the shipment or delivery of your order, our customer service team can help review the available order information.

For shipping-related inquiries, please provide:

  • Your order number

  • Your tracking number, if available

  • The shipping address associated with the order

  • A brief description of your question or delivery concern

You may contact us regarding:

  • Order processing status

  • Shipping confirmation

  • Tracking information

  • Estimated delivery timeframes

  • Delivery updates

  • Shipment delays

  • Address-related concerns

  • Packages marked as delivered but not received

  • Other delivery-related questions

Shipping destinations, processing periods, estimated transit times, delivery procedures, and applicable shipping charges are explained in our Shipping Policy.

Delivery estimates may vary according to the destination, carrier operations, customs procedures where applicable, and other circumstances affecting transportation.

Please refer to the Shipping Policy for the shipping terms applicable to your order.

7. Damaged, Defective, Incorrect or Missing Items

We understand that customers expect to receive the products they ordered in an appropriate condition.

If your Veltrunio order arrives damaged, defective, incorrect, or incomplete, please contact our customer service team as soon as reasonably possible after delivery.

To help us review the issue, please provide:

  • Your order number

  • The affected product name

  • A clear description of the issue

  • Photographs showing the affected product, where relevant

  • Photographs of the outer packaging and shipping label, where helpful

  • Details of any incorrect or missing items

  • Video demonstrating a functional issue, where appropriate

For packaging products, relevant details may include:

Shipping Boxes

Damaged corrugated panels, incorrect sizes, missing cartons, or folding and assembly concerns.

Packing Tapes & Dispensers

Incorrect tape quantities, damaged rolls, dispenser component issues, or tape compatibility concerns.

Protective Packing Materials

Incorrect roll dimensions, visibly damaged wrapping materials, missing sheets, or incomplete quantities.

Organization & Handling Accessories

Missing labels, damaged handles, zipper issues, or incorrect product variations.

Please retain the affected product and relevant packaging until our customer service team has reviewed your request or provided further instructions, where reasonably possible.

Available remedies will be handled in accordance with our Return and Refund Policy and any applicable mandatory consumer rights.

8. Returns, Exchanges & Refunds

If you would like to request a return or refund, please contact us at:

Email: service@veltrunio.com

Please include your order number, product name, and the reason for your request.

Our customer service team will review the information and provide instructions based on the applicable Return and Refund Policy.

Important Return Information

Please contact us before sending a product back so that the applicable return procedure and destination can be confirmed.

The company address listed on this Contact page identifies the business operator and should not automatically be treated as an authorized return destination.

Do not send products to that address unless our customer service team specifically confirms it as the appropriate return location.

Return eligibility, applicable timeframes, return shipping responsibilities, refund methods, and other conditions are governed by our Return and Refund Policy, subject to mandatory consumer rights under applicable law.

9. Privacy & Personal Information Requests

Veltrunio recognizes the importance of providing customers with information about how their personal information is handled.

If you have questions regarding your personal information or wish to exercise privacy rights that may be available under applicable law, please contact:

Email: service@veltrunio.com

Suggested Email Subject: Privacy Rights Request

Please describe the nature of your request and provide sufficient information for us to identify the relevant records.

Where legally required or appropriate, we may request additional information to verify your identity before processing a privacy-related request.

Depending on applicable law, privacy requests may concern access, correction, deletion, or other rights relating to personal information.

For additional details about our personal information practices, please refer to our Privacy Policy and Your Privacy Choices page.

10. Customer Service Hours & Response Times

Our customer service team is available during the following schedule:

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

We aim to review customer inquiries and respond as promptly as reasonably possible.

The time needed to resolve an inquiry may depend on factors such as:

  • The nature and complexity of the request

  • Information required to verify an order

  • Product specification inquiries

  • Shipping carrier investigations

  • Delivery-related issues

  • Product condition reviews

  • Return eligibility assessments

  • Payment provider processing

  • Customer inquiry volume

  • Weekends and public holidays

Some matters may require additional review or information from shipping carriers, fulfillment partners, or payment service providers.

Where applicable law establishes a specific response deadline, requests will be handled in accordance with the relevant legal requirements.

11. Company Information & Business Operator

For transparency, the following information identifies the business responsible for operating Veltrunio.

Brand: Veltrunio

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Business Ownership & Operations

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

The address above is the company's business address. It is not automatically a customer service office, product pickup point, or authorized merchandise return facility.

For order-related concerns, product questions, returns, or other customer service matters, please use the contact details provided on this page.

Thank You for Contacting Veltrunio

Every packaging task is different, and having clear information can make the process easier.

Whether you're selecting corrugated shipping boxes, comparing sealing materials, preparing protective wrapping, or organizing goods for transportation, we appreciate the opportunity to assist with your questions.

Our focus is on practical products, accessible information, and straightforward customer service throughout your shopping experience.

Veltrunio

Pack Smart. Ship Secure.

For assistance, contact us at service@veltrunio.com or +1 (210) 606-4073 during our stated customer service hours.