Terms of Purchase

Effective Date: October 19, 2026

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

Introduction

Welcome to Veltrunio.

These Terms of Purchase ("Terms") govern purchases made through the Veltrunio online store and explain important conditions relating to product selection, pricing, payment, order processing, shipping, cancellations, returns, refunds, and customer responsibilities.

Veltrunio offers practical packaging and transportation supplies, including shipping boxes, packing tapes, cushioning materials, protective wraps, organization accessories, and goods-handling essentials.

Please review these Terms before completing a purchase.

By placing an order, you agree to the applicable purchase conditions, subject to any mandatory consumer rights provided by law.

1. Eligibility to Purchase

To purchase products through Veltrunio, you must have the legal capacity to enter into a binding transaction under applicable law.

If you purchase on behalf of a business, organization, or another individual, you represent that you have appropriate authorization.

You agree to provide accurate and complete information necessary to process your order, including your name, contact details, billing information, delivery address, and payment information.

Incorrect or incomplete information may delay payment verification, fulfillment, or delivery.

We may request reasonable additional information where necessary to process an order securely.

2. Veltrunio Products

Veltrunio specializes in packaging and transportation essentials designed for preparing, securing, protecting, organizing, and handling goods.

Our products are organized into four collections.

BoxBuild Series — Shipping & Packaging Boxes

This collection includes:

  • BoxBuild Small Shipping Box Set

  • BoxBuild Medium Moving Box Set

  • BoxBuild Large Moving Box Set

  • BoxBuild Heavy-Duty Box Set

The collection focuses on corrugated boxes of different sizes and construction types for packing, shipping, and storage.

SealSure Series — Packing Tapes & Sealing Tools

This collection includes:

  • SealSure Clear Packing Tape Set

  • SealSure Kraft Paper Tape Set

  • SealSure Ergonomic Tape Dispenser

  • SealSure Reinforced Packing Tape Set

These products support carton sealing, tape application, and packaging reinforcement.

CushionGuard Series — Protective Packaging Materials

This collection includes:

  • CushionGuard Bubble Cushioning Roll

  • CushionGuard Honeycomb Paper Wrap

  • CushionGuard Foam Protection Pouches

  • CushionGuard Kraft Packing Paper Sheets

These products provide wrapping, surface separation, cushioning, and void-filling options for different packaging applications.

MoveReady Series — Organization & Handling Essentials

This collection includes:

  • MoveReady Color-Coded Moving Labels

  • MoveReady Permanent Marker Set

  • MoveReady Reusable Moving Bag Set

  • MoveReady Stretch Wrap Set

These products support identification, sorting, bundling, carrying, and general goods-handling activities.

Product availability, specifications, configurations, and collections may change.

Only products listed as available for purchase through our website can be ordered.

3. Product Information

We make reasonable efforts to describe our products accurately.

Product information may include:

  • Product names and categories;

  • Materials and construction;

  • Dimensions and measurements;

  • Colors and surface finishes;

  • Product quantities;

  • Package contents;

  • Intended uses;

  • Compatibility information;

  • Available variations; and

  • Product photographs.

Customers should review the relevant product page before purchasing.

Minor visual differences may arise from screen settings, photography, lighting, manufacturing tolerances, or measurement methods.

For packaging materials, small differences in paper shade, surface texture, or appearance may occur within applicable specifications.

However, these allowances do not permit material misrepresentation, incorrect quantities, or products that fail to meet applicable descriptions or legal requirements.

Measurements, load capacities, adhesive properties, and other performance characteristics should be understood according to the specifications expressly stated for each product.

Product images may include accessories or demonstration items that are not included in the purchase. The product description and package contents identify what is being sold.

4. Prices

Product prices are displayed on our website and during checkout.

Prices may be revised from time to time to reflect product availability, supply costs, promotions, or other commercial considerations.

A later price change will not ordinarily alter the price of an order already accepted.

If a material pricing error is identified, we may contact the customer before fulfillment to explain the issue and available options.

Where legally permitted, these options may include accepting the corrected price or cancelling the affected item for a refund.

We will not charge an increased amount without the customer's appropriate authorization.

Taxes, shipping charges, and any other applicable amounts will be disclosed as required before the purchase is completed.

5. Currency

The currency applicable to your purchase will be displayed during checkout.

Prices shown in a selected currency may depend on website settings, the customer's location, and available payment services.

If your payment institution processes the transaction in a different currency, it may apply exchange rates or additional charges.

Such charges may include currency conversion fees or foreign transaction fees determined by your bank or payment provider.

Veltrunio does not control fees independently imposed by financial institutions.

Please review your payment details before completing checkout.

6. Payment

Available payment methods are displayed during checkout.

By submitting payment, you confirm that:

  • You are authorized to use the selected payment method;

  • The payment information provided is accurate;

  • You authorize the processing of the displayed order amount; and

  • You agree to pay the total purchase price and applicable charges presented before order submission.

Payments may be processed through authorized third-party payment service providers.

Payment authorization may be subject to fraud screening or verification procedures.

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

Please do not send complete payment card details or sensitive payment credentials through ordinary customer service communications.

7. Order Confirmation and Acceptance

After submitting an order, you may receive an electronic acknowledgment confirming that your order request was received.

An order acknowledgment does not necessarily establish final acceptance of the order.

We may review orders for product availability, payment authorization, shipping eligibility, and other relevant conditions.

Where reasonably necessary and permitted by law, an order may be rejected, limited, or cancelled because of:

  • Unavailable products;

  • Failed payment authorization;

  • Suspected fraud;

  • Duplicate transactions;

  • Incorrect delivery information;

  • Material listing errors;

  • Legal restrictions; or

  • Other legitimate fulfillment limitations.

If payment has been collected for an order that we subsequently cancel, the applicable amount will be refunded through the original payment method.

8. Order Processing Time

Order processing begins after the applicable payment and order verification steps have been completed.

The standard processing period is the timeframe disclosed in our Shipping Policy and applicable checkout information.

Processing may involve:

  • Payment verification;

  • Inventory confirmation;

  • Product quantity checks;

  • Packaging preparation;

  • Shipping label generation; and

  • Carrier handoff.

Different products may require different preparation methods.

For example, corrugated shipping boxes may be packed flat, while cushioning rolls, packing paper, and handheld dispensers may require separate packaging arrangements.

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time.

Please review the Shipping Policy for current processing estimates.

9. Shipping Charges

Shipping charges are determined by the delivery arrangements and applicable shipping terms communicated before checkout completion.

The shipping amount may depend on destination, shipping method, order contents, or an available promotion.

The applicable shipping charge will be presented before the customer submits payment.

Shipping charges are governed by our Shipping Policy and the final order information displayed during checkout.

Where the Shipping Policy specifies a standard shipping rate, that rate must correspond to the amount charged under the applicable checkout conditions.

We do not establish a separate or conflicting shipping fee through these Terms.

10. Free Shipping

Veltrunio may offer free shipping promotions where the offer is available and its conditions are disclosed.

Eligibility may depend on:

  • Qualifying merchandise subtotal;

  • Applicable product discounts;

  • Delivery destination;

  • Promotional conditions; and

  • Other clearly communicated requirements.

Where a free shipping threshold is offered, the qualifying subtotal and applicable exclusions will be stated in the Shipping Policy or promotion.

If no free shipping promotion applies, the customer will be shown the applicable shipping charge before payment.

We do not establish an independent free shipping threshold through these Terms.

11. Estimated Delivery Times

Delivery estimates depend on the supported destination and fulfillment arrangements.

The estimated total delivery period generally consists of:

Order Processing Time + Shipping Transit Time

The Shipping Policy contains the applicable estimated timeframes for supported destinations.

These estimates may vary based on:

  • Carrier operations;

  • Destination accessibility;

  • Customs procedures;

  • Public holidays;

  • Severe weather;

  • Transportation disruptions; and

  • Other circumstances affecting shipment movement.

Estimated delivery periods are not guaranteed arrival dates unless expressly identified as guaranteed.

If a delay triggers a notification, cancellation, or refund obligation under applicable law, the relevant legal requirement will be followed.

12. Delivery Delays

Unexpected delivery delays may occur because of circumstances outside ordinary fulfillment schedules.

These may include carrier disruptions, severe weather, customs procedures, transportation restrictions, technical issues, or other operational events.

If your order is delayed, please contact us at:

service@veltrunio.com

Include your order number and tracking information, if available.

We may review the shipment details and coordinate with the relevant carrier or fulfillment provider.

Where applicable law requires notice, consent to a delayed shipment, cancellation rights, or refunds, we will follow those requirements.

13. Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City and state;

  • Postal or ZIP code;

  • Destination country; and

  • Relevant contact information.

If you discover an error, please contact our customer service team promptly.

Email: service@veltrunio.com

We will make reasonable efforts to review correction requests before the order reaches a stage where changes are no longer operationally possible.

Address changes may not be available after carrier handoff.

Any additional charges or remedies relating to address errors will be determined according to the circumstances, previously disclosed conditions, and applicable law.

14. Failed Delivery or Returned Packages

A shipment may become undeliverable because of an incomplete address, repeated unsuccessful delivery attempts, customer refusal, failure to collect the parcel, or carrier restrictions.

If a package is returned or delivery fails, customers should contact our customer service team.

We will review available tracking information and relevant circumstances.

Where the delivery issue results from customer-provided information, additional reasonable charges may apply if lawfully disclosed and permitted.

Where the problem results from Veltrunio's error or another circumstance for which we are responsible, the appropriate remedy will be provided.

Nothing in this section removes mandatory rights relating to delivery failures.

15. Order Changes and Cancellations

If you wish to change or cancel an order, please contact:

service@veltrunio.com

Please include your order number and requested change.

We will make reasonable efforts to assist before shipment.

However, modification or cancellation may become unavailable once an order enters advanced processing, packaging, fulfillment, or transportation.

If an order is successfully cancelled and payment has already been collected, the applicable refund will be issued to the original payment method.

After shipment, eligible requests are generally handled under the Return and Refund Policy.

Mandatory cancellation rights remain unaffected.

16. 30-Day Voluntary Return Period

Under the voluntary return program described in our Return and Refund Policy, eligible products may be returned within 30 days after delivery.

Customers wishing to request a voluntary return should contact:

service@veltrunio.com

Products returned for personal preference or other non-quality reasons should generally be unused, unmodified, and in substantially their original condition.

For packaging materials, this means the product should not have been materially consumed, damaged, or altered through use.

Examples include:

  • Shipping boxes that have not been materially damaged or used for transportation;

  • Packing tape rolls that have not been substantially consumed;

  • Protective paper and wrapping materials that remain substantially unused;

  • Reusable bags without customer-caused material damage; and

  • Tape dispensers returned with their included components.

Eligibility is subject to the detailed Return and Refund Policy.

The voluntary return program does not replace mandatory rights relating to defective, incorrect, or non-conforming goods.

17. Return Authorization

Please contact Veltrunio before shipping a product back.

Our customer service team will review the request and provide applicable return instructions.

The authorized return destination may differ from the company's registered business address.

The company address stated in these Terms is not automatically an authorized merchandise return facility.

Please do not send products to the company address unless our customer service team expressly confirms that location as the appropriate return destination.

Return authorization procedures must be administered consistently with applicable consumer rights.

18. Damaged, Defective, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

We recommend reporting immediately apparent issues within 7 days after delivery to help with timely investigation.

Email: service@veltrunio.com

Please provide relevant information such as:

  • Order number;

  • Product name;

  • Description of the issue;

  • Photographs of the affected item;

  • Packaging photographs;

  • Shipping label details; and

  • Information about missing quantities or components.

Potential issues may include damaged cartons, missing tape rolls, incorrect cushioning material dimensions, defective dispensers, incomplete label sets, or damaged carrying accessories.

The recommended reporting period does not limit statutory rights or remedies that apply after that period.

19. Remedies for Product Issues

If a product arrives damaged, defective, incorrect, or incomplete, the available resolution will depend on the circumstances and applicable law.

Possible remedies include:

  • Replacement;

  • Replacement components;

  • Reshipment;

  • Partial refund;

  • Full refund; or

  • Another appropriate legal remedy.

We may request reasonable information necessary to evaluate the issue.

Any remedy must comply with applicable consumer protection requirements.

Nothing in these Terms requires customers to accept an inadequate remedy where applicable law provides additional rights.

20. Return Shipping Responsibility

Return shipping responsibility depends on the circumstances.

For a voluntary return unrelated to product quality, customers generally bear the return shipping cost, subject to applicable law.

The original shipping charge paid at checkout, if any, is generally non-refundable for eligible voluntary non-quality returns where permitted by law.

Where the return results from a defect, incorrect shipment, or another issue attributable to Veltrunio, reasonable return shipping costs will be handled in accordance with our Return and Refund Policy and applicable law.

Please obtain return instructions before sending products back.

21. Refunds

Approved refunds are generally issued through the original payment method.

For eligible returns requiring physical inspection, our Return and Refund Policy currently sets out a proposed processing standard of 10 business days after the authorized returned products are received and inspected.

Refunds approved without a physical return may follow a different starting point as stated in that policy.

Additional time may be required for the payment provider or financial institution to post the refund.

Any legally required shorter deadline will take precedence.

Customers may contact service@veltrunio.com if they need assistance with a refund.

22. Packaging Tool Safety

Some Veltrunio products include handheld tools, rigid components, or cutting mechanisms.

Examples include tape dispensers and accessories designed for packaging tasks.

Such products may contain:

  • Serrated cutting blades;

  • Metal edges;

  • Plastic handles;

  • Adjustable components;

  • Roll holders; or

  • Other functional parts.

Always use packaging tools according to their intended purpose.

Before use, inspect the product for visible damage and confirm that working components are secure.

Keep hands and fingers away from cutting edges.

Do not attempt to modify cutting mechanisms or use damaged tools.

Store sharp packaging tools securely and away from children.

Appropriate care should be taken when handling large cardboard cartons, packaging rolls, and other supplies.

These safety guidelines supplement, rather than replace, product-specific instructions and mandatory product safety requirements.

23. Protective Packaging Limitations

Veltrunio provides wrapping and cushioning materials intended to support everyday packaging applications.

These may include bubble cushioning, expandable honeycomb paper, foam protective pouches, kraft paper sheets, and other protective materials.

However, no single packaging material can prevent every form of damage.

Protection depends on factors such as:

  • Item fragility;

  • Weight and dimensions;

  • Packaging method;

  • Amount of cushioning;

  • Carton condition;

  • Handling conditions;

  • Transportation environment; and

  • The compatibility of packaging materials with the contents.

Customers should choose suitable packaging methods for the items being transported.

Fragile, unusually heavy, valuable, or sensitive items may require additional protective materials or specialized packaging.

Do not assume that cushioning products provide impact protection beyond the performance expressly stated in verified product specifications.

Nothing in this section limits liability for defective or non-conforming products where applicable law provides a remedy.

24. Product Care, Storage and Proper Use

The condition and performance of packaging supplies may depend on storage and handling.

Where appropriate:

  • Store corrugated cardboard in a clean, dry environment;

  • Protect paper products from excessive moisture;

  • Keep packing tape away from excessive heat and direct sunlight;

  • Store rolls to avoid unnecessary deformation;

  • Avoid exposing plastic cushioning materials to open flames;

  • Keep cutting tools clean and dry;

  • Inspect tape dispensers before use;

  • Avoid exceeding verified carton or bag load capacities;

  • Use suitable cushioning for delicate products;

  • Avoid excessive stretching or overloading of wrapping materials; and

  • Follow any product-specific instructions.

For reusable carrying bags, distribute weight appropriately and avoid carrying loads beyond the stated capacity.

For stretch film, avoid wrapping it tightly around people or animals, and keep packaging film away from children.

Improper storage, excessive loading, or unsuitable use may affect product performance.

These guidelines do not reduce any mandatory warranty or consumer protection rights.

25. Promotions and Discount Codes

Veltrunio may offer promotional prices, discount codes, product bundles, or other special offers.

Promotions may be subject to conditions relating to:

  • Eligible products;

  • Purchase amount;

  • Promotion dates;

  • Eligible destinations;

  • Quantity restrictions;

  • Discount combinations; and

  • Other clearly disclosed terms.

Unless otherwise stated, promotional offers may not be applied retroactively to completed orders.

We may investigate fraudulent or abusive use of promotions where permitted by law.

Promotional restrictions will not override statutory consumer rights.

26. Product Availability

Products are offered subject to availability.

A product displayed on the website may become unavailable before an order is fulfilled.

If an ordered item cannot be supplied, we may contact the customer to explain the situation and available options.

Depending on the circumstances, these may include:

  • Cancellation of the unavailable item;

  • Refund of the applicable amount; or

  • An alternative product offered with appropriate customer consent.

We will not substitute a materially different product without appropriate notice or authorization.

Applicable refund and fulfillment obligations remain in effect.

27. Website and Listing Errors

Although we make reasonable efforts to maintain accurate information, website errors may occasionally occur.

These may involve:

  • Product prices;

  • Product photographs;

  • Package quantities;

  • Dimensions;

  • Material descriptions;

  • Product availability;

  • Shipping information;

  • Promotional terms; or

  • Technical website content.

We may correct errors where permitted by law.

If an error materially affects an existing order, we will take appropriate steps to notify the customer and provide the legally required options or remedies.

Corrections do not authorize undisclosed charges or unilateral changes prohibited by applicable law.

28. Personal, Business and Resale Purchases

Veltrunio packaging supplies may be suitable for personal use, office activities, and small business packaging operations.

Some customers may purchase products for repeated packaging tasks or business-related shipment preparation.

We may establish reasonable product quantity limits to manage availability and reduce fraudulent activity.

Orders involving unusually large quantities may require additional verification.

We may reject or limit transactions involving suspected fraud, automated purchasing abuse, or other conduct that violates applicable law or clearly disclosed store conditions.

Legitimate business purchasing is not automatically prohibited.

These Terms do not establish a wholesale supply agreement unless separately agreed in writing.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Huizhou Weijie Cross-border E-commerce Co., Ltd. and Veltrunio will not be liable for indirect, incidental, special, punitive, or consequential losses arising from purchases or product use where such liability may lawfully be excluded or limited.

This provision does not exclude or restrict liability that cannot lawfully be limited.

Such liability may include, where applicable:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct;

  • Personal injury caused by negligence;

  • Mandatory product safety obligations;

  • Statutory consumer remedies; or

  • Other non-excludable legal obligations.

Nothing in these Terms eliminates a remedy that customers are legally entitled to receive.

30. Mandatory Consumer Rights

These Terms operate alongside applicable consumer protection laws.

Customers may have statutory rights concerning:

  • Defective products;

  • Incorrect or incomplete orders;

  • Products that do not conform to their descriptions;

  • Delivery failures;

  • Refunds;

  • Replacements;

  • Cancellations;

  • Product safety; and

  • Other consumer remedies.

Nothing in these Terms is intended to exclude, waive, or restrict rights that cannot legally be excluded or waived.

If a provision conflicts with mandatory consumer protection law, the mandatory provision will prevail to the extent required.

31. Events Beyond Our Reasonable Control

Certain events may affect our ability to process or deliver orders.

Examples include severe weather, natural disasters, public health emergencies, government actions, transportation disruptions, customs delays, labor disputes, communications failures, or other events reasonably beyond our control.

Where such events occur, we will take reasonable steps to address affected orders and communicate relevant information when appropriate.

This provision does not eliminate any mandatory customer rights relating to non-delivery, delayed shipment, cancellation, or refunds.

32. Governing Law and Disputes

These Terms and purchases made through Veltrunio are governed by the laws of the People's Republic of China, to the extent that such a choice is permitted under applicable law.

This choice of law does not deprive consumers of mandatory protections available under laws that apply to them and cannot lawfully be excluded by agreement.

Disputes arising from purchases should be addressed through a court or other authority having lawful jurisdiction under applicable procedural and consumer protection rules.

Nothing in these Terms requires consumers to surrender access to a court, authority, or remedy that is mandatorily available under applicable law.

Before initiating formal proceedings, customers are encouraged, but not required where doing so would interfere with legal rights, to contact our customer service team.

Email: service@veltrunio.com

We aim to review concerns and explore appropriate resolutions.

33. Severability

If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision will be limited or interpreted to the extent permitted by applicable law.

The remaining provisions will continue in effect where legally possible.

34. Changes to These Terms

Veltrunio may update these Terms to reflect changes in products, operations, fulfillment arrangements, payment methods, customer service procedures, or legal requirements.

When revised Terms are published, the Effective Date will be updated as appropriate.

Changes do not automatically alter the contractual conditions applicable to previously accepted orders, except where legally required or otherwise lawfully agreed.

Customers are encouraged to review the applicable Terms before placing an order.

35. Relationship With Other Veltrunio Policies

These Terms should be read together with the other applicable Veltrunio policies, including:

  • Shipping Policy;

  • Return and Refund Policy;

  • Privacy Policy;

  • Terms of Service;

  • Your Privacy Choices; and

  • Other relevant notices made available during checkout.

Different policies may provide additional details about specific subjects.

For example, the Shipping Policy explains shipping destinations, estimated timeframes, and applicable charges.

The Return and Refund Policy explains voluntary return eligibility, return procedures, and refund arrangements.

These documents should be interpreted consistently wherever reasonably possible.

If a conflict concerns a mandatory consumer right, the applicable legal requirement takes precedence.

36. Contact Us

If you have questions about these Terms of Purchase, product specifications, payments, order processing, shipping, returns, refunds, or related matters, please contact Veltrunio.

Brand: Veltrunio

COMPANY NAME: Huizhou Weijie Cross-border E-commerce Co., Ltd.

COMPANY ADDRESS: Unit 02, 13th Floor, Unit 2, Building 3, Qiugu Linhai Garden, No. 9 Longshan 6th Road, West Zone, Daya Bay, Huizhou

POSTAL CODE: 516083

COUNTRY/REGION: China

Email: service@veltrunio.com

Contact Phone Number: +1 (210) 606-4073

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Business Ownership & Transaction Responsibility

Veltrunio is owned and operated by Huizhou Weijie Cross-border E-commerce Co., Ltd.

All purchases and transactions made through this website are processed by Huizhou Weijie Cross-border E-commerce Co., Ltd.

The registered company address shown above identifies the business operator and is not automatically an authorized merchandise return destination.

For assistance with returns or other post-purchase matters, please contact our customer service team using the information provided.

Veltrunio — Pack Smart. Ship Secure.